O2 services restored after millions hit by data outage

Helen Aguilar
December 7, 2018

As people continue to be outraged by data services being down, O2 customers will be glad to know the network giant said it hopes to have things up and running by tomorrow.

"The cause of today's network issue is in certain nodes in the core network resulting in network disturbances for a limited number of customers across the world, including in the UK", Ericsson UK and Ireland CEO, Marielle Lindgren, said in a statement. In some cases, the 3G network services automatically kicked in.

The disruptions quickly became one of the trending topics on social media, and it was a major news items on public broadcaster NHK TV.

Fixed line services were not affected.

The company said it would be closely monitoring data services over the coming days and promised to carry out a review to understand what went wrong.

An initial root cause analysis indicates that the main issue was an expired certificate in the software versions installed with these customers.

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"While it's positive that voice calls are still up and running, without a projected timeframe for a fix, this is likely a worrying situation for a large proportion of O2's some 32 million United Kingdom customers".

Calls and texts were, initially at least, unaffected but some users later reported they were unable to place telephone calls.

It has staked its recovery on demand for next-generation 5G mobile equipment, and analysts have said it stands to benefit from the problems of market leader Huawei. These include subsidiary Giff Gaff, and third-party networks, notably GiffGaff, Tesco Mobile, Sky Mobile and Lycamobile.

Huawei executive Meng Wanzhou, the daughter of the Chinese company's founder and CEO, was arrested in Canada on Wednesday, at the behest of USA authorities investigating alleged violations of US trade sanctions, according to a source.

The company have so far not said anything about whether they would be giving customers compensation for the outage.

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