Apple finds quality issues in some iPhone X, MacBook models

Helen Aguilar
November 12, 2018

We have come to understand there were a significant number of complaints on Apple forums about the non-responsive and sometimes over-sensitive screens in the iPhone X, which never made it to media headlines. Apple says it will examine any iPhone to make sure its eligible for the free fix.

Users on online forums had complained that their phone was making "random clicks" when they weren't interacting with it, or that it unexpectedly stopped responding.

Conversely, the screen may also react "even though it was not touched".

In the case of the 13-inch MacBook Pro, Apple warns that a "limited number" of systems with 128GB or 256GB SSDs could experience data loss and complete failure of the drive.

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On Friday, Apple announced that two of its products - the iPhone X and the 13-inch MacBook Pro (non Touch Bar) - have known hardware issues.

When the iPhone X was released past year, it ushered in a new look and feel for Apple's handsets.

Independent sellers who want to sell Apple products on Amazon will need to apply for authorization from Apple, failing which their listings will be removed by January 4, 2019, according to an email sent to sellers by the online retail giant that was later posted on Amazon seller forums. For Apple, the deal could mean reaching many more customers and benefitting from the customer base of Amazon and with the deal happening just in time for Christmas will no doubt see more traffic driven towards the Amazon website.

It's the latest stumble from Apple, whose products have suffered a string of uncharacteristic technical problems in recent years including faulty Macbook keyboards, overheating laptops, swelling Apple Watch batteries, the error 53 saga which saw iPhone become unusable and the iPhone throttling controversy in which Apple admitted to slowing down old iPhones. And, if your phone was previously repaired as a result of this issue and you paid for the fix, you may be eligible for a refund. The issue affects MacBook Pros without a Touch Bar sold between June 2017 and June 2018. Once again if you are sending the impacted MacBook Pro for service, backup your data as the drive will be erased as part of the service process.

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